Question 1

Do you charge a monthly fee for your cloud services?

Accepted Answer

No, we do not charge any monthly fees. Instead, we offer access to our cloud services for a very reasonable one-time fee.

Question 2

What is the lifespan of the screens?

Accepted Answer

LCD screens typically have a standard lifespan of approximately 50,000 hours, equivalent to almost 6 years. All our displays are designed with industrial-grade quality.

Question 3

Can I use the screens without Internet Connection?

Accepted Answer

Yes, the screens can be operated as a standalone solution. In our standalone solution, the screens can be updated with USB Thumb drives or through a Bluetooth Connection using our Android based online App (available in the Google Play Store)

Question 4

Do you offer an on-premises solution?

Accepted Answer

Yes, we can provide an optional on-premises solution that includes an embedded server. However, for ease of use, cost reasons, and to reduce hardware requirements in the building, we recommend using our cloud service. Alternatively, you can opt for the standalone solution, which allows content updates via our Bluetooth app or USB thumb drives.

Question 5

What is the delivery lead time for the displays?

Accepted Answer

We stock most common sizes. If the desired model is not in stock, the standard lead time is approximately 20 business days.

Question 6

What is the warranty period for the display?

Accepted Answer

The standard warranty is 1 year, with the option to extend it up to 3 years for an additional fee.

Question 7

Can I install the displays myself?

Accepted Answer

If access to the elevator electronics is required, the installation must be carried out by the elevator company. However, if displaying elevator information is not necessary, the screens only need a power source, allowing for simpler installation.

FAQ